We are excited to welcome guests back to the CN Tower’s observation levels daily from 10:00 a.m. to 8:00 p.m.! Please note that, due to COVID-19, the following measures are being implemented to ensure the health and safety of our staff and guests.
Ticketing Policies and Guest Information
To ensure physical distancing within the building, CN Tower admission will be limited to timed tickets only. Buying online in advance will allow you to better secure your desired date and time of visit. Guests can purchase tickets up to 30 days ahead of visiting. If you want to upgrade your ticket to access SkyPod, at 33 storeys higher than the observation level, this can be done onsite pending availability.
Ticket sales will also be available onsite and can be purchased from our self-serve kiosks, located on the west side of our entrance plaza. Self-serve kiosks accept all major debit and credit cards.
Guests using coupons or other partner discounts will need to visit Guest Services, located on the east side of our entrance plaza. Guests may make onsite payments using a debit or credit card. We are now a cashless facility.
Redeeming Tickets
All guests with previously purchased tickets (including Sea the Sky, CityPASS), will be required to obtain an entry time. If your ticket does not indicate an entry date or time, please email tickets@cntower.ca no later than 10 p.m., the day before their planned visit with:
- A photo or scan of all pre-existing tickets
- The first name, last name, and phone number of the guest redeeming the tickets
- Your preferred time of visit (morning, midday, or early evening).
Alternatively, please visit Guest Services, located on the east side of our entrance plaza. Guests will be required to show their original tickets. Our Guest Services team will endeavour to find an available entry time suitable for your party’s visit, however entry times are subject to availability. Tickets cannot be redeemed over the phone.
Refunds and Exchanges
All tickets are final sale and we cannot grant refunds or exchanges. Please ensure that you select the correct date and time for your visit.
For everyone’s health and safety, we ask that you postpone your visit to the CN Tower if you are experiencing any of the symptoms of COVID-19. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking.
Screening and Related Protocols
To help prevent the spread of infection, all staff and guests are required to wear masks or face covering throughout their visit. Exemptions will be made for children under two years of age and for those who have medical considerations or are unable to put on or take off a face covering. If you do not have a mask, they are available for purchase onsite at the entrance to the Tower.
As part of its response to COVID-19, the CN Tower will be using thermal scanners at the entrance to detect if a guest has an elevated body temperature (defined as 38 degrees Celsius or higher). For everyone’s safety,any guest with an elevated body temperature will not be allowed admission to the CN Tower. No record will be created or retained by the CN Tower about a guest’s body temperature. If you have any questions or concerns, please speak to a CN Tower employee or contact info@clc.ca.
Also, to support contact tracing efforts by Toronto Public Health, we will be collecting contact information for all guests. If we learn that an infected person visited CN Tower on a particular day, we are then able to share contact information for that day’s visitors with Toronto Public Health. This information is subject to restricted access, and only retained for 30 days (or upon delivery to Toronto Public Health, if earlier). If you wish to consult the Privacy Notice related to the CN Tower’s contact tracing efforts please click here.
If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking because you are feeling unwell.
Please note currently the only entrance to the CN Tower is the Bremner Boulevard entrance (south side of the CN Tower). Everyone visiting the CN Tower is encouraged to arrive via Bremner Boulevard, for the most convenient access, drop off and parking, especially for mobility challenged visitors. Visitors arriving via Front Street will be directed across the outdoor Rod Robbie (John Street) Bridge toward the Bremner entrance.
Do not buy from any source other than CN Tower, otherwise you will not be able to verify that this is an original valid ticket. CN Tower is not responsible for inconvenience due to unauthorized duplication, and reserves the right to deny admission.
All prices are listed in Canadian dollars. Applicable taxes not included in published prices. Prices are subject to change without notice. Children 2 and under receive complimentary admission to the CN Tower.